FAQ
FAQ on domain distribution and DNS resolution: are subdomains free, how fast records take effect, how renewal works, password recovery and more.
What is domain distribution? How is it different from registering a domain?
Domain distribution means assigning second- and third-level domains under one primary domain to your users. Unlike ordinary registration, you never buy a separate domain per user: one primary domain can yield hundreds of independent subdomains, all managed and reclaimable from a single place.
Where do listed suffixes come from? Can I type in any domain?
No. Every suffix must first be synced from your own provider account — install the vendor plugin, configure the API key, and the system pulls only domains you genuinely own. There is no manual "add domain" entry, which structurally prevents fake listings and abuse.
Are subdomains free? Do I have to pay?
Free suffixes and a free plan are available, so you can start within your quota right after signing up. Paid plans and paid suffixes unlock more domains, more DNS records and longer validity, with prices shown on each page.
How long does propagation take?
Records are dispatched asynchronously to the provider API, usually within 10 seconds; if a provider fails, the system retries and switches to a backup while raising an alert.
Which login and registration methods are supported?
Account or email with password, email verification for registration and password recovery, plus configurable QQ, WeChat, GitHub and Gitee login.
Forgot your password?
Click "Forgot password" on the login page and reset it with a code sent to your registered email — fully self-service.
My domain is about to expire. What should I do?
We email you reminders before the due date. Open "My Domains", pick a renewal period and pay - the validity extends automatically and your existing DNS records stay untouched.
How do I reach you?
Sign in and open a ticket from your dashboard. Describe the issue and we will get back to you shortly.